Customer Service Manager JD .ID (PT Ritel Bersama Nasional)

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JD .ID (PT Ritel Bersama Nasional)

Informasi Perusahaan

Aiming to be Indonesia’s largest retail company, JD.ID (Ritel Bersama Nasional) offers a seamless shopping experience for customers around Indonesia. This means providing authentic products from trusted manufacturers and designers in a timely and reliable fashion. As a technology-driven company, JD.ID has focused on investing in developing a reliable and scalable platform, which can support the company’s rapid growth and enable it to provide value-added technology services to its partners and customers. JD.ID excels in a variety of different areas, including e-commerce, logistics, and smart technology. We offer some of most exciting careers in retail.
 
 

Position Customer Service Manager
Perusahaan JD .ID (PT Ritel Bersama Nasional)
Alamat Indonesia – Jakarta Raya – Jakarta Selatan
Min 8 tahun (Manajer/Asisten Manajer)
Job Description:
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
Job Requirement
  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field
  • Strong KPI Management skills.

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